SHIPPING & DELIVERY
We offer free shipping on all orders over 60 Euro to Germany
+ for all international orders over 100 Euro.
get 10% off your first order!
Check service below for more details.
Please don't hesitate to contact us, if you have any question.
PLEASE BEAR IN MIND THAT SHIPMENTS COULD EXPERIENCE DELAYS DUE TO COVID-19.
inclusive of legally applicable VAT
Currently we are shipping from Germany to Germany, Austria, Switzerland, Italy, France, Denmark, Spain, Netherlands, Ireland, Portugal, Belgium. Soon shipping worldwide will be available.
Please note that once your order is confirmed, we are unable to change the shipping address.
Germany: free delivery on all orders over 60€ (1-3 days Express Delivery)
Europe: free delivery on all orders over 100€ (3-5 days Express Delivery)
Switzerland: 10€ Euro fixed price (3-5 days Express Delivery)
You can read more about our commitment here.
Most local orders (Germany) placed Monday - Friday before 12:00 pm (MEZ / BERLIN) will ship out the same day. Any orders that are placed after 12:00 pm MEZ will be shipped out the following business day. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).
FLASH SALES / ANY KIND OF OFFER SALES / ETC
Please allow 1-2 days for our team to process, pick and pack your order. Shipping timeframes are in addition to our processing times.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
You can track your order via our shipping confirmation email, which you will receive once your order left the building. If you do not receive your tracking details, please contact our team directly via Chat or here.
DUTIES & TAXES
Taxes and duties are calculated at checkout according to your shipping destination.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away by clicking here.
We unfortunately cannot make any changes or cancel your order after we submitted your order to our logistics partner and it left our premises. We pack and ship orders daily, so we cannot guarantee your request can be made.
Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.
In case you need to change or to cancel your order, please contact our team straight away.
Please be assured that we will process your order once the items are in stock. So don't worry and no need to check back with us.In case there is a delay we will inform you via mail. In case there is a significant delay we will contact you and offer you free cancellation or a voucher for your next order.
ACCEPTED PAYMENT OPTIONS
- Payment via credit card
- Payment via PayPal
FURTHER DETAILS ON PAYMENT
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.