FAQ

Please find below some of our most Frequently Asked Questions. If your question isn't answered here and you’d like to speak to someone in Customer Care please click here: 

Frequently asked questions

DO YOU HAVE A STORE?


No, we currently do not have a store yet. It's something we plan for the future.




WHERE DO YOU SHIP FROM?


We are currently shipping from Germany.




DO YOU SELL ON AMAZON & CO?


At the moment we are just selling through our shop. But we are planning for 2021 to add Amazon and other partners.




WHAT CURRENCY IS USED ONLINE?


All prices are charged in EUR. We working on our system to accept more currencies soon.




DO YOU OFFER RETURNS OR EXCHANGES?


Yes, we offer 14 days returns on all items. Please read our full Returns Policy here. Do you want to make a return now?
Please go to our Make A Return section and fill out the form. No need to get in touch with us via mail or chat for now.




WHAT DO I DO IF I RECEIVED A FAULTY ITEM?


Please got to our MAKE A RETURN section or EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.




WHAT DO I DO IF I RECEIVED AN INCORRECT ITEM?


Please got to our MAKE A RETURN section or EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.




HOW CAN I USE GIFT VOUCHER / PROMO CODE?


When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.




WHAT CAN I DO IF MY PROMO CODE ISN'T WORKING?


Gift Cards / Vouchers are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.




HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm MEZ or the next business day if placed after 12pm MEZ. Please check here for more information. During busy periods, promotional events and sales there may be delays on the dispatch of your order. We are sorry for any inconvenience.




YOU REFUSED MY ORDER? WHAT CAN I DO?


In some cases we or our payment provider might refuse your order if there is a chance for high risk. In that case we might write you or call you back to gather more information.
Please don't take it personal. As all small business we are fighting with heavy with fraud and we need to take preventions.




WHAT DOES PRE-SALE MEAN?


Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.




WHEN WILL I RECEIVE MY PRE-SALE PRODUCT?


Please be assured that we will process your order once the items are in stock. You can find an approximate delivery period on the product page.




CAN I CHANGE MY ORDER?


Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.




HOW CAN I TRACK MY ITEM?


Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.




MY VOUCHER/STORE CREDIT HAS EXPIRED, CAN IT BE EXTENDED?


Yes! We are more than happy to extend your voucher/store credit if it is requested within 2 weeks of expiration.




IF AN ITEM IS OUT OF STOCK, CAN I BE NOTIFIED IF IT RETURNS?


Please note that our collections are limited - check out why. And yes, you can be! Sign up for our newsletter and we will keep you up to date if collections are in stock and you will have the chance to purchase before the public sale starts.




HAVE YOU RECEIVED MY RETURN?


As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited. Please just get in contact with us after 7 working days in case you haven't received any feedback from us. (Check your spam!)